Frequently Asked Questions (FAQs)

Why choose the Better Life Centre?

Here at the Better Life Centre, we follow a multi-disciplinary approach to your health and well-being. We offer you and your family access to a variety of highly-trained and qualified professionals in one convenient location.

Our clinicians have over 100 years of combined experience in allied health, including senior clinicians with masters and doctoral level qualifications. Feel free to browse their professional profiles.

We are committed to providing you with effective, evidence-based services that focus on understanding your needs. Our aim is to develop and implement a range of targeted treatments and strategies to help you achieve your goals and support you throughout your life. You can read more about our services here.

We also offer a wide variety of educational resources to assist you in your own personal development. Feel free to browse our bookstore and grab a coffee when you come in.

Do I need a GP referral?

Our specialists do not require a referral for consultation.

If you are concerned about out-of-pocket expenses, you can discuss your needs with your General Practitioner (GP), Pediatrician, or Psychiatrist. Should your medical provider consider you eligible for a Medicare referral, you may have access to Medicare rebates that are subsidised by the Australian Government. Private Health rebates (HICAPS) can also be claimed on-site at our clinic. Please check with your Private Health Fund for your eligibility and cover.

For more information, see our fees & payment information.

How soon can I have an appointment?

Our clinicians are here to help you and will try to accommodate your needs as best they can. Typically, you can get an appointment with the clinician of your choice within 2 weeks. Longer waiting times may apply and we encourage you to discuss this with our friendly reception staff.

In urgent cases, your GP or medical professional can contact our office and we will ensure you can be seen on the same day, or within 24 to 48 hours. In the event of an emergency always call Triple Zero (000).

For more information, see our fees and payment information.

Do you offer phone or Skype consultations?

Yes! If you cannot attend our clinic (e.g., if you live in a remote location), please speak with our friendly reception staff about the possibility of a phone or Skype consultation.

Please note: Medicare rebates are not available for non face-to-face consultations. Payment will be taken over the phone prior to your consultation. If applicable, you may claim the consultation with your Private Health Fund.

What happens if I cannot make my appointment?

If you are unable to attend an upcoming appointment, please contact us as soon as possible to cancel or reschedule.

Cancellation fees will apply for less than 24 hour noticed. For more information, see our Cancellation Policy.

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Contact Us

Better Life Centre Kelvin Grove Front StreetviewFind Us Here

169 Kelvin Grove Rd
Kelvin Grove QLD 4059
Australia

Contact Us

  (07) 3353 5430
  (07) 3839 0966
  admin@betterlife.com.au

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