Thank you for choosing the Better Life Centre.

Please note that if you are receiving rebates from Medicare on the standard schedule you may be eligible for a higher rebate with the Extended Medicare Safety Net. For single individuals you do not have to register, but for those living with family with dependents or those in a de facto relationship, you can find out more information on the human services website here: https://www.humanservices.gov.au/customer/services/medicare/medicare-safety-net

Some of our clinicians offer bulk billing services to accommodate exceptional circumstances (e.g. financial hardship). To access these services, you will require a recommendation from your General Practitioner (GP) under an appropriate plan (e.g. Mental Health Treatment Plan or Enhanced Primary Care Plan).

Availability is typically limited, and is not guaranteed, so should you be referred for bulk billing please contact us as soon as possible and notify one of our friendly receptionists of your circumstances. If your GP has requested Bulk Billing on your referral, please mention this to the receptionist when booking in an appointment as Bulk Billing may not be available with the clinician you were referred to or may not be available outside of specific times.

We understand that sometimes life gets in the way. Should you need to cancel or reschedule an appointment, please phone the centre as early as possible to allow the appointment to be offered to clients on the waiting list. We ask that you do not contact us via Email or SMS for this, as immediate action is often required.

Appointments cancelled within 24 hours of the scheduled time will be removed and may attract a cancellation fee. Cancellation fees are charged at the clinician’s discretion.

Please note that we reserve the right to change the above cancellation policy without notice.

The handling of personal information is regulated by the Privacy Act 1988 (Privacy Act).

Health information is regarded as one of the most sensitive types of personal information. For this reason, the Privacy Act provides extra protections around its handling. All organisations that provide a health service and hold health information (other than in an employee record) are covered by the Privacy Act, whether or not they are a small business.

The Australian Privacy Principles (APPs), contained in schedule 1 of the Privacy Act, outline how these organisations must handle, use and manage personal information. The Privacy Act also includes provisions that generally allow an individual to access information held about them. The Office of the Australian Information Commissioner (OAIC) regulates the handling of health information held in an individual’s My Health Record, and the handling of healthcare identifiers.

For more information, please see the OAIC Resources on the Privacy Act.

• Before Session (SDQ/DASS) – Enter your age to automatically select the appropriate questionnaire for your age group.
• K10+ – A different type of questionnaire for certain clients.
• Parent SDQ – Strengths and Difficulties Questionnaire for a parent or guardian to complete

Telephone counselling services

Below are several counselling services which you may call for help or visit their website for more information

This is a powerful FASD 4 Corners documentary aired in 2015
ABC Documentary – 4 Corners